At MUHAMMAD MAAZ TECH LTD, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer returns and exchanges under the following terms:

1. Returns

1.1 Eligibility for Returns:

• Items must be returned within [Insert Number] days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required for all returns.

1.2 Non-Returnable Items:

• Customized or personalized items.
• Downloadable software or digital products.
• Items marked as “Final Sale” or “Non-Returnable.”

1.3 Return Process:

• Contact our support team at info@maaztech.store to initiate a return.
• Once approved, ship the item to the return address provided.
• The customer is responsible for return shipping costs unless the item is defective or incorrect.
• After inspection, we will process your refund within [Insert Number] business days.

1.4 Refunds:

• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable.
• If applicable, restocking fees may be deducted.

2. Exchanges

2.1 Eligibility for Exchanges:

• Exchanges are allowed for defective, damaged, or incorrect items.
• Requests must be made within [Insert Number] days of receiving the item.
• The replacement item will be shipped once the original item is received and inspected.

2.2 Exchange Process:

• Email us at info@maaztech.store with your order details and issue description.
• If eligible, we will provide return instructions for the defective item.
• The new item will be sent out once we receive the returned product.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at info@maaztech.store with clear photos of the product and packaging.
• We will arrange a replacement or refund at no additional cost.

4. Cancellations

• Orders can be canceled before shipment for a full refund.
• Once the order has shipped, it must go through the standard return process.

5. Contact Us

For any questions regarding returns or exchanges, reach out to our support team at info@maaztech.store.

MUHAMMAD MAAZ TECH LTD
PO Box 4385, 14990580 – COMPANIES HOUSE DEFAULT ADDRESS, Cardiff, CF14 8LH